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WARRANTY TERMS AND CONDITIONS
In this warranty Australian Consumer Law means the Australian consumer law set out in Schedule 2 to the Competition and Consumer Act 2010.
Goods means the product or equipment that was purchased in Australia and listed in the Applicable Product Ranges below.
Manufacturer, We or us means Energy Saving Light Solutions PTY LTD Supplier means the authorized distributor or the licensed electrical contractor that sold you the Goods.
You means you, the original end-user purchaser of the Goods.
B. Warranty Period and Details
The products detailed above are covered by a 3 year warranty against manufacturing faults and defects, provided that:
The product is properly installed, and installation is consistent with the manufacturer’s instructions, and is installed by suitably trained and qualified installer.
The product is not subjected to any unauthorized modifications.
The product is only used for the purpose of illumination, in line with its designated purpose or the designated purpose of luminaries of its general type.
The product use is in normal conditions and not exceeding a total of 30,000 hours over the warranty period.
The Product if installed on a 3 phase site or any site exceeding 32kVA must be done in conjunction with or already has installed voltage regulation or suppression diodes on the lighting circuits.
ESLS lighting product must not be subject to less than or greater than -/+ 5% fluctuation of the recommended 240v
Any faults or defects attributable to the misuse, abuse, accident or non-observance of the manufacturer’s instructions on the part of the user are specifically excluded.
C. Extent of the Warranty
Goods that prove defective within the Warranty Period by reason or improper workmanship or faulty material, we may, at our own discretion, either repair or replace the Goods without charge.
This warranty does not cover any cost related to removal, shipping to or from the return point, or reinstallation of the replaced or repair item.
Any parts of the Goods replaced during repairs or any product replaced remain the property of the ESLS PTY LTD.
In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as the Warranty. Period of the original Goods they are replacing.
D. Applicable Date/Commencement of Warranty
This warranty commences from the date of purchase from the point of purchase from Energy Saving Light Solutions Pty Ltd. The details of the point of purchase, as well as all contact information for warranty claims and queries, are detailed below;
Energy Saving Light Solutions PTY LTD 318 Bay Rd Cheltenham Vic 3192 Fax 03 95551355 Ph 1300 757 808 Info@ledsen.com.au
E. Claim Process
The customer claim process is as follows;
The customer can make a claim, or enquire about the claim process, by contacting the company as detailed above.
The customer must provide a proof of purchase from the Supplier.
Before returning any goods for a warranty claim, the customer must obtain authorization and an ESLS industries Goods Return Consent (GRC) number.
The customer, at their own expense, then forwards the goods, clearly marked with the GDC number and with provision for return freight, to ESLS Customer Service (see above).
Upon receipt of the goods, ESLS Industries will review the claim, and proof of purchase.
If accepted as a valid warranty claim within the terms as described in this document, ESLS Industries will either make suitable repairs or provide an equivalent replacement product.
If the claim is rejected, the customer will be provided with a full explanation, and, if requested, the goods will be returned.